Answering Consumer Complaint Letters
Do you need a well-written letter addressing a sensitive issue?
Your client is unhappy! Perhaps something he or she bought was a disaster or a sales assistant was rude and unhelpful. Be grateful when a disgruntled customer takes the time to write a letter that states her position and outlines her demands in a letter of complaint. This type of feedback should be seen as an opportunity to improve your services, customer relationship management and staff training. Most disgruntled customers simply choose to vote with their feet and take their custom elsewhere.